Legal & Compliance
Refund & Cancellation Policy
Last updated: October 1, 2026
Buzzeit sells digital content packs — AI-generated social media posts delivered inside your account. There is no physical product, no hardware and no shipping. This policy explains when we refund and how to ask for one.
In short
If something goes wrong with your payment, or we cannot deliver the posts you paid for, we refund you. Posts already generated and delivered are not refundable.
1. When we refund in full
- Duplicate payment — you were charged more than once for the same plan.
- Failed delivery — your payment succeeded but the plan was not activated on your account.
- Unused pack — you bought a pack and no posts have been generated yet. Request within 7 days of payment.
- We close your account without cause — any unused posts are refunded.
2. When we do not refund
- Posts that have already been generated and delivered to your account. Each generated post uses AI processing that cannot be reversed.
- Dissatisfaction with reach, engagement or business results. We deliver content; we cannot guarantee how a social network or an audience responds to it.
- Posts that could not publish because your social account was disconnected, suspended, restricted by the network, or set to a type that does not allow automatic posting.
- Accounts closed by us for breaking our Terms & Conditions.
3. Partial refunds
If only some of your posts have been generated, we can refund the unused portion of the pack, calculated at the per-post value of the plan you bought. Ask us within 7 days of payment.
4. How to request a refund
Contact us through our Contact page with:
- the email address on your Buzzeit account,
- the order or payment reference, and
- a short description of the problem.
We respond to refund requests within 3 business days.
5. How refunds are paid
Approved refunds go back to the original payment method through our payment provider. Once approved, the amount normally reaches your account within 5–7 business days, depending on your bank or card issuer. We do not refund to a different account or by any other method.
6. Cancellation
Post packs are a one-time purchase, not a recurring subscription, so there is nothing to cancel to stop future charges. You can stop using Buzzeit at any time, and you can disconnect your social accounts from your Social accounts page whenever you like. Unused posts stay on your account.
7. Contact
Any question about a payment or refund, reach us through our Contact page and we will help.